Shipping Policy

Shipping Policy
Effective Date: 22 February 2025
Website: www.uglybugsbabywear.com
Business Address: 8 Old Main Rd, Park Rynie, KZN, South Africa, 4182
Email: uglybugs00@gmail.com

1. Processing Times
   All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays. During peak seasons or sales, processing times may be slightly longer.
2. Shipping Rates & Delivery Times
   Shipping costs are a flat rate of R130
3. Order of R700 or more are Free Shipping
   • Local (South Africa): 2–5 business days
   • Regional (Africa): 3–10 business days
   We generally use The Courier Guy courier services.
   Delivery times are estimates and may vary due to courier delays, customs, or circumstances beyond our control.
4. Order Tracking
   Once your order has shipped, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking information to update.
5. Shipping Destinations
   We ship locally within South Africa countrywide.
6. We do NOT ship outside of Sout Africa.
7. Delayed, Lost, or Damaged Parcels
   Ugly Bugs Babywear is not responsible for delays caused by the courier.
   • Lost parcels: If your order appears lost, please contact us and we will help investigate with the courier.
   • Damaged parcels: If an item arrives damaged, please email us within 48 hours with photos so we can assist with a replacement or claim.
8. Incorrect Shipping Information
   Please ensure that your shipping address is accurate and complete. Ugly Bugs Babywear is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
9. Local Pickup (If Applicable)
   If you are located near Park Rynie, KZN, you may contact us to arrange a local pickup appointment.
10. Contact Us
    For any shipping-related questions, please email us at uglybugs00@gmail.com.

Thank you for supporting Ugly Bugs Babywear — we love delivering adorable goodies to your little ones! Wear The Cuteness!