Refunds & Returns Policy
Effective Date: 22 February 2025

At Ugly Bugs Babywear, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a fair and straightforward return and refund process. Please read our policy carefully to understand how to initiate a return, any applicable conditions, and the timeframe for processing refunds.

1. Eligibility for Returns
We accept returns on items that meet the following conditions:

• The item must be unused, unworn, and in its original condition.

• All original tags and packaging must be intact.

• The return request must be initiated within 14 days of receiving the product.

• Sale or clearance items, personalized or custom-made products, and gift cards are non-returnable.

2. How to Initiate a Return
To start the return process, follow these steps:

1. Email us at uglybugs00@gmail.com with your order number, reason for return, and clear photos (if applicable).

2. Wait for our customer support team to review your request and provide a return authorization.

3. Once approved, you will receive return instructions, including the return shipping address.

3. Return Shipping & Costs

• Customers are responsible for the return shipping costs unless the item is faulty or incorrect.

• We recommend using a trackable shipping service as we are not responsible for lost or undelivered returns.

• If returning an item due to our error (e.g., incorrect or defective product), we will cover the shipping costs.

4. Refunds Process

• Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days to the original payment method.

• Shipping fees (if applicable) are non-refundable unless the return is due to a defective or incorrect product.

5. Exchanges

• We do not offer direct exchanges. If you need a different size or item, please return the original purchase and place a new order.

6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at uglybugs00@gmail.com with photos of the issue. We will arrange for a replacement or refund as needed.

7. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:

• Check with your bank or payment provider, as processing times vary.

• Contact your credit card company, as it may take some time before your refund is officially posted.

• If you still have concerns, email us at uglybugs00@gmail.com.

8. Contact Us
For any questions about our Refunds & Returns Policy, feel free to reach out:

• Email: uglybugs00@gmail.com

• Address: 8 Old Main Rd, Park Rynie, KZN, South Africa, 4182

By making a purchase from Ugly Bugs Babywear, you acknowledge and agree to this policy. We appreciate your business and are committed to providing the best service possible.